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SAP C_TS470_2412 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 2	Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 3	Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4	Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q80-Q85):

NEW QUESTION # 80
What are examples of customizing activities required for an in-house repair process? Note: There are 3 correct answers to this question.

A. Define Basic Settings for Transactions
B. Define Number Ranges
C. Define Derivation of Attendance Type, Activity Type, and Cost Element
D. Define Partner Determination Procedure
E. Enable Item-Based Accounting for Service Management

Answer: A,B,E

Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition requires specific customizing activities to set up the system:
* Enable Item-Based Accounting for Service Management: This is critical for in-house repair to activate item-level cost and revenue tracking, ensuring accurate financial postings for repair orders.
* Define Basic Settings for Transactions: This includes configuring transaction types (e.g., REPA for repair orders) and item categories, which are foundational for processing in-house repairs.
* Define Number Ranges: Number ranges must be defined for repair orders and related documents to ensure unique identification and proper document flow.
* Define Derivation of Attendance Type, Activity Type, and Cost Element: This is more relevant to time recording or project accounting, not a core requirement for in-house repair.
* Define Partner Determination Procedure: While useful, it's not mandatory for the basic in-house repair process setup.These activities are outlined in the SAP Best Practices for in-house repair configuration."Customizing for in-house repair includes enabling item-based accounting, defining transaction settings, and setting up number ranges." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 81
Which cancellation information can you maintain on service contract item level? Note: There are 2 correct answers to this question.

A. Cancelling party
B. Latest end date
C. Billing block
D. Reason

Answer: A,D

Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), cancellation details at the item level include:
* Cancelling party: Specifies who initiated the cancellation (e.g., customer or provider), maintained in the contract item data.
* Reason: A cancellation reason (e.g., customer request) can be recorded for audit and reporting purposes.
* Latest end date: Defined at the contract header or item validity level, not a cancellation-specific field.
* Billing block: Applied to block billing but not a cancellation attribute.This is configured in the contract item settings."Maintain cancelling party and reason at the service contract item level for cancellation tracking." (SAP Help Portal, Service Contract Management).

NEW QUESTION # 82
Which of the following are examples of issues that the Service Order Issues app can display directly? Note:
There are 3 correct answers to this question.

A. SLA Issue
B. Not Fully Billed
C. Contract Expired
D. No Confirmations
E. Negative Margin

Answer: A,B,D

Explanation:
TheService Order Issuesapp in SAP S/4HANA Cloud Private Edition, Service (Fiori app) provides real-time visibility into service order problems:
* Not Fully Billed: Displays orders with incomplete billing, a common issue tracked for revenue assurance.
* No Confirmations: Highlights orders lacking confirmations (e.g., time or material), indicating delays in execution tracking.
* SLA Issue: Shows orders breaching service level agreements (e.g., response time), critical for contract compliance.
* Contract Expired: While relevant, this is typically monitored in contract management apps, not directly in the Service Order Issues app.
* Negative Margin: Margin analysis is part of profitability apps, not a direct focus of this app.This aligns with the app's purpose in scope item 3D2 (Service Order Management)."The Service Order Issues app displays issues like Not Fully Billed, No Confirmations, and SLA Issues for proactive resolution." (SAP Fiori Apps Reference Library).

NEW QUESTION # 83
Which of the following steps are required when creating a product bundle? Note: There are 2 correct answers to this question.

A. Assign components or component groups to a product bundle
B. Assign a bill of material to a product bundle
C. Maintain rules to combine different products
D. Create a bundle product

Answer: A,D

Explanation:
Aproduct bundlein SAP S/4HANA Cloud Private Edition, Service groups multiple products or services into a single offering. The required steps are:
* Create a bundle product (B):A product master record is created with an item category group supporting bundles (e.g., LUMF).
* Assign components or component groups to a product bundle (C):Components (e.g., materials or services) are added to the bundle via a bill of material (BOM) or similar structure.
* A:Rules are optional for dynamic bundles, not a mandatory step.
* D:A BOM might be used internally, but the step is assigning components, not the BOM itself.
"Creating a product bundle involves defining a bundle product and assigning components or component groups to it, typically via a BOM structure."

NEW QUESTION # 84
In which customizing activities do you maintain billing plan settings for the service contract? Note: There are
2 correct answers to this question.

A. Budget Billing Plan
B. Exclude Billing Plan Items
C. Assign Billing Plan Type to Item Category
D. Define Billing Plan Types

Answer: C,D

Explanation:
Billing plan settings for service contracts are maintained in customizing (SPRO # Service # Billing). The correct answers areCandD.
* Assign Billing Plan Type to Item Category (C):Links billing plan types (e.g., periodic) to contract item categories (e.g., SVC1), ensuring the right plan applies.
* Define Billing Plan Types (D):Defines the billing plan types (e.g., monthly, ad hoc) with parameters like periodicity.
Why Not the Others?
* A:Not a standard activity; might be a typo.
* B:Related to utilities, not service contracts.
"Billing plan settings are maintained by defining billing plan types and assigning them to item categories."

NEW QUESTION # 85
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Reliable C_TS470_2412 Exam Guide - New C_TS470_2412 Exam Sample

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q80-Q85):

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